Shipping and Returns

You send a gift request. We reply by phone or email with one or more written offers. Each offer names the item and the maker, the total price including shipping, tax where it applies and any personalization fee, the expected delivery date, and the return terms for that item. Nothing is charged until you accept an offer. This website itself does not take payments.

Items ship from the maker or from us, as the offer says. The offer gives an estimated delivery date and the carrier where known. Made-to-order and personalized pieces need production time, which the offer states. If you need a gift by a particular date, tell us in your request and we will say honestly whether it is possible. If an item will be late, we tell you as soon as we know and you may cancel for a full refund if it has not shipped.

If an item arrives damaged, defective or clearly not as described in the offer, tell us within 14 days of delivery. Send us a short description and photos and we will arrange a replacement, repair or refund, as you choose where the maker can supply it. Other unused items may be returned within 14 days of delivery unless the offer says otherwise; the return rules appear in the offer before you pay.

Personalized, engraved and made-to-order items cannot be returned unless they are defective or not as described. Perishable items are not returnable. Where we say an item is final sale, the offer says so before you pay.

Approved refunds go back to the original payment method. Banks usually need a few business days to post them. Original shipping charges are refunded when the item was damaged, defective, not as described or late and cancelled before shipping.

Write to [email protected] or call (301) 604-3986 with your reference number. We answer within two business days. Please keep packaging until we have sorted out your claim.